Shipping Policy
Order Processing at Alani Nu | Big Flavor. Bright Energy.
We prepare most orders for shipment within 1-3 business days after your payment is successfully confirmed. Please note that orders placed during weekends, holidays, promotional events, or peak demand periods may require additional time to process.
Delivery Times
We offer several shipping options with estimated delivery windows as follows:
- Standard Shipping: About 5-14 business days
- Express Shipping: About 2-7 business days
- International Shipping: About 7-21 business days
These delivery timeframes represent estimates and cannot be guaranteed.
Shipping Fees
Shipping costs are calculated based on your order details and will be displayed during checkout.
Tracking Your Order
When available, tracking information will be provided after your order has shipped. Keep in mind tracking updates can take some time after your package enters the carrier’s system.
Providing Accurate Shipping Information
It is your responsibility to enter complete and correct shipping details at checkout. Incorrect or incomplete addresses may cause delays, additional fees, or failed delivery for which Alani Nu | Big Flavor. Bright Energy. cannot be held liable.
Delays Beyond Our Control
Several factors outside our control can impact delivery timing, including severe weather, transportation issues, customs clearance, carrier delays, holidays, and other unforeseen events.
International Orders
International shipments may incur customs duties, taxes, brokerage fees, or other charges imposed by destination countries. Such fees are typically the responsibility of the recipient.
Lost or Damaged Packages
If your package appears lost, significantly delayed, or damaged during transit, please contact us with your order details at madisonjuly7542@outlook.com so we can promptly review and assist with your situation.