Return & Refund Policy

At Alani Nu | Big Flavor. Bright Energy., your satisfaction with our products is important. If you are not completely satisfied with your order, you may be eligible to request a return or refund following the guidelines outlined below.

Return Eligibility and Conditions

Return requests must be made within 30 days from the date your order was delivered. To qualify for a return, items must meet all of the following conditions:

Unused and in resalable condition
Returned with original packaging, accessories, tags, and any other included materials

Non-Returnable Items

The following products cannot be returned:

Personalized or customized products
Made-to-order items
Digital products
Gift cards
Final-sale items
Items that have been used, altered, washed, or damaged after delivery

Reporting Damaged or Incorrect Products

If your order arrives with an incorrect, defective, or damaged product, please contact us immediately. Provide your order information and, when possible, photos of the issue. We will assess the situation and determine the appropriate resolution.

Return Shipping Costs

Return shipping fees are the customer's responsibility unless the return is due to an incorrect, defective, or damaged product received from Alani Nu | Big Flavor. Bright Energy.. In such cases, we will cover the return shipping cost.

Refund Process

After we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.